Vaga para Digital call center mamager - Banco Letsego
Emprego Moçambique
Tipo de contrato
Todos os tipos
Detalhes da oferta
Descrição da oferta, jornada de trabalho e responsabilidades
This is a full-time on-site role for a Digital Call Center Manager located in Maputo. The Digital Call Center Manager will be responsible for overseeing the daily operations of the call center, ensuring customer service standards are met, and managing a team of call center agents. Key responsibilities include monitoring performance metrics, implementing process improvements, providing training and development to staff, and resolving complex customer issues. The manager will also collaborate with other departments to enhance overall customer experience and participate in strategic planning for call center growth and development.
Processo de seleção/Requisitos Pessoais
Strong leadership and team management skills
Experience in customer service and call center operations
Proficiency in digital communication tools and CRM software
Excellent problem-solving and conflict resolution abilities
Ability to analyze performance metrics and implement improvements
Strong communication and interpersonal skills
Knowledge of the finance or banking industry is a plus
Bachelor’s degree in Business Administration, Management, or related field
Candidatura
Como se candidatar
Link: https://www.linkedin.com/jobs/view/4308175164
Endereço da companhia
ID da oferta: #10336,
Publicado: 8 meses atrás,
Empresa registrada: 5 anos atrás
