International SOS is hiring a IT Engineer.

The IT Engineer – Mozambique – will be responsible for:

Rolling out of IT initiatives and support business initiatives within the Mozambique office and possibly other offices within the Africa region;
Provide operational IT support to all end users in the Mozambique office;
Maintain the architecture, availability, reliability, performance, monitoring, support and security of the critical;
Wintel and Telecommunications infrastructure in the Mozambique office
Role Responsibilities
Provide infrastructure support to local and regional users where necessary;
Works with hardware/software vendors, define requirements and supporting plans to meet the agreed service level;
At management requests provide up-to date information on the current project status;
Manage/Monitor and troubleshoot a backend IT services, with a strong focus on end user infrastructure;
Provide first- and second-line support WAN/VPN/Voice Net and first line support for Corp. Applications and end-users support;
Provide detailed monthly report on infrastructure status and make recommendations based on trends;
Continuously search for new ways to improve technology deployments and service improvements in Africa;
Keep all internal IT processes & procedures fully documented and safe;
Assist in supporting the needs/issues/requests of end users based in the Africa region;
Ensure that criteria on audits with a technology element are fully met in accordance with Corporate IT standards and requirements;
Provide end user infrastructure support to all IT staff within the Africa region;
Perform yearly technology audits and make refresh recommendations prior to budget planning for Mozambique end user devices, including mobile equipment.
Required Skills and Knowledge
Mandatory technical skills: administering Win 7 and newer, Office 365, One Drive and other M365 Cloud based applications, Windows Server 2008 and newer, Exchange, DHCP, DNS servers; experience working with switches and routers, Dell servers and workstations; knowledge of TCP/IP stack and MS office application suite, knowledge of WAN technologies. Basic understanding of PBX and VOIP technologies.

14 de Março de 2021

Completed Grade 12
Higher technical education in the field of IT or electronics CCNA/MCSE/MSP a distinct advantage.

At least 5 – 7 years of practical work in the field of IT and IT support (at user, system and network level);
Experience of working in a 24/7 emergency call center environment a distinct advantage.

English language skills (oral and written) an absolute must;
Knowledge of an additional language is a significant advantage.

Email: MozRecruitment@internationalsos.com

Moçambique
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