The successful candidate will provide serverhardware and software expertise for the Enterprise Technology Services (ETS)group within the Universal Global IT team. The candidate will work independently and with other team members todevelop and maintain the server infrastructure, to include Azure and othercloud-based systems. This position caninclude researching, sourcing, and installing enterprise grade hardware to addinga virtual machine to the existing environment. The candidate will work directly with Global IT team members, users,stakeholders and management in the process of requirements gathering, projectplanning and communicating project-related information. Quality customer service and great communicationskills, both verbal and written, are a must in this role.
Funções ou responsabilidades:
• Implement Support, Change Request and configuration processes for all Windows Systems (Desktop & Server) in support of Applications for Universal Leaf Tobacco business: Vision, VMWare VDI, CRM, AX, etc; • Adherence to Company Compliance, SOX and EHS Policies, Procedures, Training; • Learn new Universal systems and business processes. Research and evaluate new systems, tools, techniques and processes; • Administration and maintenance of all workstations & servers within assigned field of responsibility; • Proper usage and completion of Horizan activities, OoO and Travel Request entries, Ticketing within Fresh, MSFT Teams & Planner activities & G-IT related surveys; • Adherence to Information Security Policies, Procedures, Training and Initiatives; • Team and solution offerings to remain abreast with product offerings and releases, Maintain design and recovery documentation; • Install, configure & maintain Windows and related Business software (i.e. OS, Applications, etc.) and hardware, Identify risks and plan for implementation and/or migration of software (i.e. OS, applications, etc.) and hardware (Desktops, Laptops, and servers); • Providing 2nd and 3rd level support to integrated ICT systems, analyse, enhance and consolidate business requirements, analyse current system processes and design; • Decides what technology and vendors to use; • Decides when it is time to refresh technology; • Receive direction from the Director, Applications and/or the Technical Project Manager; • Plan, Implement, maintain and support the enterprise’s Server infrastructure; • Deliver high-quality solutions as part of the ETS core project team while following best practices, and team/department standards and procedures; • Oversee investigation and resolution of Windows-related problems; • Assists in the testing of application updates, enhancements and changes for the purpose of ensuring that assigned applications and related systems function appropriately and meet user and organisational objectives; • Responds to inquiries from a variety of sources for the purpose of providing technical assistance, advice and support; • Serves as a technical resource to department and organizational staff for the purpose of providing information and/or advice regarding active or planned projects and initiatives; • Trains various departmental employees as needed for the purpose of assisting them in the proper, efficient and effective use of assigned software applications and hardware.

Please refer to the link above for more details and to apply for this job opportunity.
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17/05/2025

•⁠ Bachelor of Science in Computer Science or Computer Information Systems or equivalent work experience;

•⁠ Experience with VMware vSphere (ESX & ESXi);
•⁠ Experience with Windows Server;
•⁠ Experience implementing and configuring VDI;
•⁠ Experience with Symantec Backup Exec 2015/2016 and Veeam;
•⁠ SAN/NAS configuration and management and more…

Application Link: https://epmcsdatabase.com/vagas/systems-engineer-tete

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